One Way to Reduce Others’ Resistance

One Way to Reduce Others’ Resistance

by | Boundaries, Conversations, Dealing with Difficult People, Emotions, Leadership, Managing Change, Nonverbal Communication, Presenting to a Group, Receptivity, Relationships, Values, Word Choice

One Way to Reduce Others’ Resistance to your ideas and decisions   When my girls were toddlers, I discovered the power of presenting options. If I said, “Put on this shirt” or “It’s time for bed,” rebellion inevitably ensued. But if I asked, “Which of these two...
When to Avoid Eye Contact

When to Avoid Eye Contact

by | Body Language Myths, Boundaries, Breathing, Conversations, Delivering Negative Information, Eye Contact, Nonverbal Communication, Presentation Skills, Presenting to a Group, Receptivity, Relationships

When to Avoid Eye Contact One of the most common “body language” tips out there is Look People in the Eye. Make eye contact! I have said it, too. Eye contact demonstrates that you are present and listening, it can show respect and empathy, it conveys confidence, and...
When & How to Interrupt

When & How to Interrupt

by | Boundaries, Confidence, Conversations, Dealing with Difficult People, Leadership, Listening, Nonverbal Communication, Nonverbal Skills, Pausing, Presentation Skills, Presenting to a Group, Voice Pattern, Word Choice

When & How to Interrupt   In general… don’t interrupt. In one-on-one conversations and group settings, listen attentively and take turns talking. Don’t monopolize conversations, speak over others, or impatiently finish their sentences. Sometimes, though, you...

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