Stop Depersonalizing Your Communication Recently, my friend moved away. On the day of the move, I messaged her, “I’m going to miss you!” She wrote back, “We are going to miss our friends, too, but we promise to keep in touch.” I couldn’t help but notice how...
How to Tell an Engaging Story Summertime. What childhood memories does that word conjure up for you? Ice cream? Splashing in a pool? Camping? I remember Grandma and Granddad’s summertime visits. Every year they flew over from England. We would save up our...
3 Common Communication Pitfalls (and how to avoid them) No one is a perfect communicator. Not me. Not you. In the best of times, communication pitfalls can lead to breakdowns. In times of crisis when emotions run high, the effects of bad habits are amplified....
Climb the Corporate Ladder: Susan’s Story “Nice to meet you,” my coaching client said, as she walked into the office. She walked briskly to the chair I indicated, sat down, and asked, “How do we get started?” Susan* knew exactly what she wanted in life, and as...
7 Ways to Spread Hope & Health (instead of fear or germs) In times of crisis, you have a choice: contribute to the problem or contribute to the solution. Being part of the solution includes more than finding answers. It includes how you approach the crisis,...
The Power of the Pause My five-year-old burst through the door one day, calling out, “Guess what, Mama! GUESS WHAT we found in the backyard!!!!” “What?” I asked. But she refused to say. “What is it?” Again, she didn’t answer. She covered her mouth and ran back...
