Don’t Let Mismatched Nonverbals Make a Bad Situation Worse You know the feeling. You’re about to be the bearer of bad news. It could be at work—maybe you have to deliver a negative performance review, let your team know about budget cuts, or tell a client their...
Tips for Phone Conversations Did you know that your body language affects your tone of voice? Things like posture, movement, and breathing can all impact how you sound over the phone. When you have an important message to convey or want to increase your...
Lessons Learned from 3 Big Mistakes I’ve Made I’ve had a lot of training and practice in communication. But my best teachers have often been my mistakes. I’ve screwed up many, many times… and those screw-ups have caused me pain. But they have also led to learning some...
It’s Not Magic, It’s Technique Remember when you were a really little kid and your great-uncle Bill pulled a quarter from behind your ear, and you were awestruck and a little creeped out and wondered, “HOW DID HE DO THAT?” Later, you discovered it wasn’t actually...
Fall Colors: What’s Hiding Behind All That Work? Fall is not my favorite season. I miss the longer daylight hours and warmer temperatures of summer. But the shorter, cooler days do produce something I absolutely love: gorgeous fall colors. As you might remember...
Screw Your ‘Best Self’ At Target, I saw a bunch of T-shirts in the kids’ department with these inspirational sayings: Work Hard. Shine Bright. BEAUTIFUL STRONG Find Your Power Be Your BEST SELF. And I kinda wanted to gag. I know, I know. I can hear you saying it: “But...
