What to do When You’re the Target of Anger In my last blog, I wrote about how to manage your anger at work. But (just a wild guess here) it’s not like you’re the only one who ever gets angry. It comes with the territory for humans, which means it’s normal for...
5 Communication Traps that Make You Sound Condescending …and how to avoid them. “Some of my coworkers are so clueless,” a coaching client complained recently. “I get accused of being condescending when I explain things. How do I give them the info they need...
5 Signs You’re Making Someone Uncomfortable … and what to do about it. While waiting for a drink at a coffee shop, I noticed two women in conversation. I was mostly staring off into space, but then something caught my attention. I couldn’t hear the discussion;...
3 Times to Ignore People Your undivided attention is a priceless and meaningful gift. In this age of overwhelming distraction, even a few minutes of focused attention can build rapport, trust, and connection. Because your time and attention are so valuable, be...
How to Conquer Pre-Performance Nerves As a pianist in my younger days, I experienced debilitating stage fright. Even the idea of playing in front of friends and family terrified me. I usually managed to get through the performance, but would often end up crying...
7 Gifts Everyone Wants Every time you interact with another human being you establish or reinforce two things: 1) Your reputation—how others see you, and 2) Your identity—how you see yourself. Some interactions affect those two things more than others. The...
