One Way to Reduce Others’ Resistance to your ideas and decisions When my girls were toddlers, I discovered the power of presenting options. If I said, “Put on this shirt” or “It’s time for bed,” rebellion inevitably ensued. But if I asked, “Which of these two...
3 Times to Shut Your Mouth In many situations, the wisest response is to keep your mouth shut. As the Dalai Lama said, “Silence is sometimes the best answer.” But that’s not what I’m talking about. When I say “shut your mouth,” I actually mean “keep it closed.”...
7 Phrases that Make You Sound Passive-Aggressive Hopefully, you work in a healthy workplace culture and live in a strong, positive family where people are free to state their needs, opinions, and feelings directly and no one, including you, would ever dream of...
Career Conversation with Lauren Francis In April, Lauren Francis of Mulberry Talent Partners interviewed me as part of her “Mulberry Conversations” webinar series. In our conversation, Lauren and I discussed how to communicate calm competence and confidence in...
When to Avoid Eye Contact One of the most common “body language” tips out there is Look People in the Eye. Make eye contact! I have said it, too. Eye contact demonstrates that you are present and listening, it can show respect and empathy, it conveys confidence, and...
The Language of Leadership MPI Greater New York requested an article from me on how to use (and NOT use) language to convey leadership. Click the link below to read the article and discover four phrases to avoid in order to increase your credibility, and what...
