Don’t Let Mismatched Nonverbals Make a Bad Situation Worse You know the feeling. You’re about to be the bearer of bad news. It could be at work—maybe you have to deliver a negative performance review, let your team know about budget cuts, or tell a client their...
Tips for Phone Conversations Did you know that your body language affects your tone of voice? Things like posture, movement, and breathing can all impact how you sound over the phone. When you have an important message to convey or want to increase your...
It’s Not Magic, It’s Technique Remember when you were a really little kid and your great-uncle Bill pulled a quarter from behind your ear, and you were awestruck and a little creeped out and wondered, “HOW DID HE DO THAT?” Later, you discovered it wasn’t actually...
Communicate Confidence in a Job Interview: Lisa’s Story Lisa* had just graduated with a nursing degree when she came for a coaching session with me. “I’m getting discouraged,” she said. “I love nursing and I’m excited to get my career going, but I’m having a...
FEELING BURNED OUT? Sometimes burnout is the result of a toxic work environment or a bad boss. Sometimes employees do it to themselves. The Careers in Government blog recently published a post of mine on this very topic. Click here to read about three things you can...
When to Avoid Giving Positive Feedback Most people like compliments, praise, and positive comments. Most of the time. But sometimes it’s exactly the opposite of what we want. Every year, my husband gets great performance reviews at work, and every year it makes him a...
