Make One Small Change This Year The new year is upon us, with all its hopes and dreams and resolutions. It reminds me of a pop song that came out last year, called “Have It All” by Jason Mraz. My kids love it, so I’ve heard it a few hundred thousand times. It’s...
Don’t Let Mismatched Nonverbals Make a Bad Situation Worse You know the feeling. You’re about to be the bearer of bad news. It could be at work—maybe you have to deliver a negative performance review, let your team know about budget cuts, or tell a client their...
Lessons Learned from 3 Big Mistakes I’ve Made I’ve had a lot of training and practice in communication. But my best teachers have often been my mistakes. I’ve screwed up many, many times… and those screw-ups have caused me pain. But they have also led to learning some...
Screw Your ‘Best Self’ At Target, I saw a bunch of T-shirts in the kids’ department with these inspirational sayings: Work Hard. Shine Bright. BEAUTIFUL STRONG Find Your Power Be Your BEST SELF. And I kinda wanted to gag. I know, I know. I can hear you saying it: “But...
Can You Be Too Authentic? I am a huge proponent of authenticity: Know yourself. Present the truth about yourself to others. Allow the real you to be seen. In fact, earlier this week I posted these very sentiments on social media. But here’s the caveat: Not...
3 Ways to Fascinate Your Audience Awhile back, my family and I visited the middle-of-nowhere podunk town of Goldendale, WA and its observatory. The girls got to reposition the telescope, we looked at the sun (through filters, of course) and Sirius, and then...
