YOUR GUIDE TO CATS & DOGS One of my favorite workshops to present is on how to talk to cats and dogs. No, I haven’t turned into Dr. Doolittle. In this workshop, I use the analogy of cats and dogs to figure out how to gauge a person’s communication needs in the...
Two Ways to Increase Your Receptivity Recently, I had two different coaching clients coming for sessions on exactly the same communication issue. Though the material was the same between the two, the sessions varied wildly. One client’s sessions were full of...
5 Things You Need to Sacrifice What are the things you’re willing to sacrifice for? Anything? What are you willing to give up? Nowadays, we’re used to getting what we want instantly. Try putting on an “old fashioned” DVD for a kid that’s never sat through the...
Be Careful With These Two Words Depending on who you’re talking to, these two words can be either encouraging or demoralizing. The two words? “At least.” Sometimes “at least” means “at a minimum.” I’m not talking about that usage. I’m talking about the times...
Don’t Let Mismatched Nonverbals Make a Bad Situation Worse You know the feeling. You’re about to be the bearer of bad news. It could be at work—maybe you have to deliver a negative performance review, let your team know about budget cuts, or tell a client their...
Fall Colors: What’s Hiding Behind All That Work? Fall is not my favorite season. I miss the longer daylight hours and warmer temperatures of summer. But the shorter, cooler days do produce something I absolutely love: gorgeous fall colors. As you might remember...
