Cultivate the Three Elements of Trust Human interactions rely on trust. We constantly gauge others and try to determine “friend or foe?” from the first second we’re introduced. Others constantly assess us, too. The “Trust Meter” rises and falls throughout specific...
One Tool for Handling Anger “I don’t know what to have for breakfast,” my daughter stated one morning, as if it was an accusation. Of felony. I gave several breakfast suggestions. She rejected them all. She wanted a certain thing we lacked ingredients for, and...
The Art of Conversation: 4 Skills to Master At first, I thought it was just me. After spending an evening with friends and never once being asked a question, or sharing some news and receiving nothing but a “thumbs up” sign in response, or receiving multiple email...
Being Yourself Isn’t Enough Do you ever feel misunderstood? Like people don’t see or “get” the real you? Overlooked, perhaps? Maybe you are hardworking or intelligent or compassionate or clever… How many people actually see you that way? I remember one time a...
Be Careful With These Two Words Depending on who you’re talking to, these two words can be either encouraging or demoralizing. The two words? “At least.” Sometimes “at least” means “at a minimum.” I’m not talking about that usage. I’m talking about the times...
Don’t Let Mismatched Nonverbals Make a Bad Situation Worse You know the feeling. You’re about to be the bearer of bad news. It could be at work—maybe you have to deliver a negative performance review, let your team know about budget cuts, or tell a client their...
