How to End a Conversation On your way to a meeting, someone stops you to ask a “quick” question. You’ve been chatting with a new acquaintance at a networking event, but you’re ready to meet new people. A colleague who’s been out of the office has been sharing her...
How to Get People to Open Up As a coach, I can do my job a whole lot better when my clients feel comfortable sharing themselves with me. But I’m not the only one. You need this skill, too. Whether you’re an HR manager interviewing a job candidate, an attorney...
Mismatched Communication: Now What? Here is one of my favorite activities to do in presentations on differing communication styles: I have participants pair up and I pass out red and blue glass stones. I tell the people who have red stones, “You are under a...
Cultivate the Three Elements of Trust Human interactions rely on trust. We constantly gauge others and try to determine “friend or foe?” from the first second we’re introduced. Others constantly assess us, too. The “Trust Meter” rises and falls throughout specific...
Communication Tips: Swimsuit Edition Swimsuit shopping. Ugh. Finding the right suit can be such a chore. I usually look for one that covers my wobbly bits, but that also suits (ha!) my personality—you know… fun, classy, and bold enough to attract attention...
One Tool for Handling Anger “I don’t know what to have for breakfast,” my daughter stated one morning, as if it was an accusation. Of felony. I gave several breakfast suggestions. She rejected them all. She wanted a certain thing we lacked ingredients for, and...
